SUPPORT

The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module driver is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS and correct driver and try again If the above method fails, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module driver is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS and correct driver and try again If the above method fails, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS and correct driver and try again If the above method fails, the main board could be faulty and needs to be replaced
The touch display is not working

Check if the touch screen is working or not Reconnect the touch screen Reinstall the OS image to see if the touch function works If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Reinstall the OS with correct driver and try again
The main operating display has a black screen

Replace the main operating display cable If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral SDK is corresponding or not Check the utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR SDK is corresponding or not Check the MSR utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer SDK is corresponding or not Check the cash drawer utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module SDK is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module SDK is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module SDK is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

1. Access the control panel 2. Go to Tablet PC settings 3. Click the Setup button 4. Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then check the following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

1. Access the control panel 2. Go to Tablet PC settings 3. Click the Setup button 4. Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The second display is not working

Check if the second display is connected or not Check that the correct graphic driver version is being used Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Check if the touch driver is installed correctly Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The VFD is not working

Check if the VFD driver (such as OPOS) is corresponding or not Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The second display is not working

Check if the second display is connected or not Check that the correct graphic driver version is being used Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Charge the tablet for an hour first to rule out any power issues Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect the battery then try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS with the relevant drivers and try again If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Check if the touch screen is faulty Reconnect the touch screen Reinstall the OS image to see whether the touch function works or is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Replace the main operating display cable If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral SDK is corresponding or not Check the utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The Dock station is not working

Reconnect the dock station Replace with a new adapter to see whether the dock station works Remove all peripherals on the dock station and reconnect Review the user manual of the POS peripheral product If all above methods fail, the dock station IO board or charging board could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR SDK is corresponding or not Check the MSR utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer SDK is corresponding or not Check the cash drawer utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module SDK is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module SDK is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module SDK is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Charge the tablet for an hour first to rule out any power issues Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect the battery then try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Reinstall the OS with the relevant drivers and try again If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Set the BIOS parameter to the default setting Check if the touch screen is faulty Reconnect the touch screen Reinstall the OS image to see whether the touch function works or is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Replace the main operating display cable If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The Dock station is not working

Reconnect the dock station Replace with a new adapter to see whether the dock station works Remove all peripherals on the dock station and reconnect Review the user manual of the POS peripheral product If all above methods fail, the dock station IO board or charging board could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module driver is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS with the relevant drivers and try again If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Check if the touch screen is working or not Reconnect the touch screen Reinstall the OS image to see if the touch function works If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Replace the main operating display cable If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral SDK is corresponding or not Check the utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module SDK is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module SDK is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module SDK is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module SDK is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module SDK is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS with the relevant drivers and try again If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Check if the touch screen is working or not Reconnect the touch screen Reinstall the OS image to see if the touch function works If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Replace the main operating display cable If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral SDK is corresponding or not Check the utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module SDK is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module SDK is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module SDK is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module SDK is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module SDK is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The alarm light module is not working

Check if the alarm light module is installed correctly or not Check if the alarm light module driver is corresponding or not Check the alarm light port settings is correct or not Use the alarm light test utility to check if it works or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Reinstall the OS and correct driver and try again If the above method fails, the main board could be faulty and needs to be replaced
The touch display is not working

Check if the touch screen is working or not Reconnect the touch screen Reinstall the OS image to see whether the touch function works or not If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Reinstall the OS and the correct driver and try again
The main operating display has a black screen

Replace the main operating display cable If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral SDK is corresponding or not Check the utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR SDK is corresponding or not Check the MSR utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer SDK is corresponding or not Check the cash drawer utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module SDK is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scanner is not working

Check if the scanner module is installed correctly or not Check if the scanner module SDK is corresponding or not Check the scanner port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module SDK is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module SDK is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The system will not start up

Discharge the AC, then reconnect the adaptor again Check if the power cable is loose or not Replace the adaptor and try again Disconnect all the peripherals then try again Clear the CMOS on the mainboard and try again If all above methods fail, the main board could be faulty and needs to be replaced
I can't access the OS after startup

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following: Check the information in the BIOS and see if the hard disk is connected Check if the RAM is working or faulty Reinstall the OS with the relevant drivers and try again Replace the HDD cable Replace the HDD or other storage device If all above methods fail, the main board could be faulty and needs to be replaced
The touch display is not working

Reinstall the correct touch driver from the CD provided Check if the touch controller is working or not Set the BIOS parameter to the default setting Check if the touchscreen is faulty If all above methods fail, the main board could be faulty and needs to be replaced
When I touch the main operating display the response is on the second display

Access the control panel Go to Tablet PC settings Click the Setup button Follow the prompts to touch the operating screen to identify as the touch display
The main operating display has a black screen

Set the BIOS parameters to the default setting Check whether RAM is faulty or not Replace the main operating display cable (LVDS cable) If all above methods fail, the main board could be faulty and needs to be replaced
The Peripheral module is not working

Check if the peripheral driver is corresponding or not Check the port setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The MSR is not working

Check if the card works or not Check if the MSR driver is corresponding or not Check the MSR driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The RFID is not working

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz) Check the RFID utility setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The cash drawer is not working

Check if the cash drawer is 24V or not Check if the cash drawer driver is corresponding or not Check the cash drawer driver setting to see if it is correct or if there is a conflict Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The second display is not working

Check if the second display is connected or not Check that the correct graphic driver version is being used Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The optional Wi-Fi module is not working

Check if the Wi-Fi module is installed correctly or not Check if the Wi-Fi module driver is corresponding or not Check the Wi-Fi module antenna is connected well or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The camera module is not working

Check if the camera module is installed correctly or not Check if the camera module driver is corresponding or not Check the camera port settings is correct or not Use the camera test utility to check whether it can work or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The printer is not working

Check if the printer module is installed correctly or not Check if the printer module driver is corresponding or not Check the printer port settings is correct or not Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced
The scale is not working

Check if the scale module is installed correctly or not Check if the scale module driver is corresponding or not Check the scale port settings is correct or not Reconnect the peripheral device Review the user manual of the POS peripheral product If all above methods fail, the peripheral module could be faulty and needs to be replaced