Hisense|HiStone Point-of-sale- products

Retail environments are becoming more demanding. Faster transactions. Continuous operation. Increasing system loads. At the same time, retailers are expected to deliver greater efficiency and lower energy consumption. These pressures are redefining what modern retail infrastructure must deliver.

Across the global QSR landscape, operators are navigating a new operational reality. Rising labour costs. Peak-hour congestion. Increasing demand for speed and personalisation. Growing expectations around accessibility and multilingual service. In fast-evolving markets such as Iberia and Latin America, these pressures are becoming even more pronounced.

At NRF 2026, one topic moved quickly from discussion to strategic priority: Agentic AI. Unlike traditional AI models, Agentic AI refers to intelligent systems capable of making autonomous decisions, adapting in real time, and continuously optimising retail operations.