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EMPOWERING RETAIL EFFICIENCY WITH SEAMLESS, CASH-CAPABLE SELF-CHECKOUT SOLUTION

cartoon character with a self-checkout s

HiStone partners with Ralph’s Supermercado Montehiedra to streamline operations and enhance the in-store experience through the first HS520U + PayPod™ installation in the Americas.

CUSTOMER

Ralph’s Supermercado Montehiedra, located in San Juan, Puerto Rico, is part of a leading local supermarket chain known for offering high-quality service and a modern shopping experience. With 13 locations across the island, the chain serves thousands of customers daily and continues to invest in smart technologies to improve efficiency and customer satisfaction.

Challenges

  • Long checkout lines during peak hours

  • Limited flexibility to optimize staff across departments

  • Ongoing need to support both card and cash transactions

  • Demand for a sleek, modern and intuitive customer experience

IMPROVING CHECKOUT OPERATIONS WITH PURPOSE-BUILT TECHNOLOGY

Ralph’s Supermercado Montehiedra aimed to modernize its checkout environment while maintaining flexibility for its customer base — many of whom continue to rely on cash payments. With growing foot traffic and increasing service expectations, the store needed to reduce queue times, optimize staff deployment, and deliver a faster, more autonomous checkout experience.

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“We knew we needed to streamline checkout to keep up with shopper demand. But we also had to offer flexibility — especially for cash-paying customers.”

— José Soto, President, Ralph’s Supermercado

store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
SOLUTION

HiStone deployed a tailored self-checkout solution at the Montehiedra store, including:

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  • HS520U self-checkout systems with PayPod™ automated cash handling

  • Standard configuration HS520U self-checkout systems

 

The project was executed in just two weeks, through close collaboration with:

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  • Girboy Technologies - Regional distributor

  • Multi Business Systems – ISV and systems integrator

  • Crane Payment Innovations -  Technology partner, provider of the PayPod™ cash module

 

The HS520U was chosen for its modern design, robust performance in high-traffic environments, and versatile payment capabilities.

OUTCOMES

The deployment at Ralph’s Supermercado Montehiedra delivered immediate and measurable benefits:

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  • Significantly shorter queues and improved customer flow

  • Increased adoption of self-checkout across age groups and payment preferences

  • Labor optimization, freeing staff to focus on customer engagement

  • Fully automated cash transactions, reducing manual handling

  • Elevated customer satisfaction across all checkout touchpoints

 

“HiStone’s self-checkout solutions have helped us run leaner and smarter. We’re seeing shorter lines, more efficient teams, and more satisfied customers.”
— José Soto, President, Ralph’s Supermercado

SCALABLE ROLLOUT ACROSS PUERTO RICO

Following the success at Montehiedra, HiStone self-checkout systems are now operational at all 13 store locations in the supermarket chain, utilizing a combination of HS520U, HS610M, and HS710 models. Future store expansions will continue to rely on HiStone’s modular, scalable self-checkout infrastructure.

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“This project highlights how HiStone’s retail solutions combine innovation, reliability, and adaptability — enabling retailers to improve performance at scale.”
— Joao Jardim, Regional Business Development Director, HiStone Americas

ADVANCING RETAIL EXCELLENCE THROUGH STRATEGIC COLLABORATION

The Montehiedra deployment underscores a shared commitment between HiStone and its partners to delivering intelligent, customer-focused solutions that reduce in-store friction and build long-term operational resilience.
 

“Our collaboration with HiStone goes beyond implementation — it’s about building agile, future-ready retail environments that continue to evolve with customer needs.”
— José R. Vazquez, CEO, Multi Business Systems
 

“Integrating PayPod™ with HiStone’s SCO systems is a perfect example of how cash automation can blend seamlessly into modern retail environments. Together, we’re helping stores process transactions faster, safer, and with less operational complexity. ”
— Alfredo Arellano, Business Development Director – Retail Checkout LatAm, Crane Payment Innovations 
 

“HiStone’s ability to deliver high-performance retail solutions — quickly and collaboratively — made this rollout smooth from start to finish. The combination of quality engineering, modern design, and trusted partnerships is what sets this project apart.”
— Adrian Girardi, Sales Director, Girboy Technologies

store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
store using HiStone selfcheckout systems Ralph's Supermercado Moteheidra
ABOUT HISTONE

With over 35 years in the industry, HiStone is a global leader in Point of Sale (POS) and Self-Checkout (SCO) solutions. Recognized as the #1 EPOS supplier in Asia-Pacific, #4 Self-Checkout supplier worldwide, and #2 Self-Ordering Kiosks supplier globally, we consistently deliver innovative hardware solutions tailored for the retail and hospitality sectors. Annually undertaking 100+ global projects, HiStone's commitment lies in enhancing shopping experiences, driving value for retailers, and elevating business operations. Our innovative solutions, integrated with advanced features, empower businesses to navigate the dynamic digital age with efficiency and agility.

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