Question 1

The system will not start up

Accepted Answer

Discharge the AC, then reconnect the adaptor again
Check if the power cable is loose or not
Replace the adaptor and try again
Disconnect all the peripherals then try again
Clear the CMOS on the mainboard and try again
If all above methods fail, the main board could be faulty and needs to be replaced

Question 2

I can't access the OS after startup

Accepted Answer

Press F2 to access BIOS. Check whether can you can enter BIOS or not. If you can't enter BIOS, then mainboard is faulty. If you can access the BIOS, then checking following:
 
Check the information in the BIOS and see if the hard disk is connected
Check if the RAM is working or faulty
Reinstall the OS with the relevant drivers and try again
Replace the HDD cable
Replace the HDD or other storage device
If all above methods fail, the main board could be faulty and needs to be replaced

Question 3

The touch display is not working

Accepted Answer

Reinstall the correct touch driver from the CD provided
Check if the touch controller is working or not
Set the BIOS parameter to the default setting
Check if the touchscreen is faulty

If all above methods fail, the main board could be faulty and needs to be replaced

Question 4

When I touch the main operating display the response is on the second display

Accepted Answer

Access the control panel 
Go to Tablet PC settings
Click the Setup button
Follow the prompts to touch the operating screen to identify as the touch display

Question 5

The main operating display has a black screen

Accepted Answer

Set the BIOS parameters to the default setting
Check whether RAM is faulty or not
Replace the main operating display cable (LVDS cable)
If all above methods fail, the main board could be faulty and needs to be replaced

Question 6

The Peripheral module is not working

Accepted Answer

Check if the peripheral driver is corresponding or not
Check the port setting to see if it is correct or if there is a conflict
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 7

The VFD is not working

Accepted Answer

Check if the VFD driver (such as OPOS) is corresponding or not
Check the VFD COM port setting (voltage need set to 5V; The COM port and baud rate needs to be set as per the user manual ) to see if it is correct or if there is a conflict
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 8

The MSR is not working

Accepted Answer

Check if the card works or not
Check if the MSR driver is corresponding or not
Check the MSR driver setting to see if it is correct or if there is a conflict
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 9

The RFID is not working

Accepted Answer

Check if the RFID card is corresponding type or not (M1or MCPU type, 13.56Mhz)
Check the RFID utility setting to see if it is correct or if there is a conflict
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 10

The cash drawer is not working

Accepted Answer

Check if the cash drawer is 24V or not
Check if the cash drawer driver is corresponding or not
Check the cash drawer driver setting to see if it is correct or if there is a conflict
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 11

The optional Wi-Fi module is not working

Accepted Answer

Check if the Wi-Fi module is installed correctly or not
Check if the Wi-Fi module driver is corresponding or not
Check the Wi-Fi module antenna is connected well or not
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 12

The printer is not working

Accepted Answer

Check if the printer module is installed correctly or not
Check if the printer module driver is corresponding or not
Check the printer port settings is correct or not
Power off the printer and press feed button and power button to let it self-test print; if it prints, then printer should be working, if it doesn't print, then printer could be faulty
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

Question 13

The scanner is not working

Accepted Answer

Check if the scanner module is installed correctly or not
Check if the scanner module driver is corresponding or not
Check the scanner port settings is correct or not
Reconnect the peripheral device
Review the user manual of the POS peripheral product
If all above methods fail, the peripheral module could be faulty and needs to be replaced

APOYO

FREQUENTLY ASKED QUESTIONS