Ralph’s Supermercado Enhances Checkout Experience with HiStone’s Integrated Self-Checkout Solution

San Juan (Puerto Rico), Qingdao (China) - In a decisive step toward retail modernization, Ralph’s Supermercado Montehiedra has deployed HiStone’s self-service technology to create a faster, more flexible checkout experience that supports both digital and cash-preferred shoppers. With growing foot traffic and increasing service expectations, the store needed to reduce queue times, optimize staff deployment, and deliver a faster, more autonomous checkout experience.

“We knew we needed to streamline checkout to keep up with shopper demand. But we also had to offer flexibility — especially for cash-paying customers.”— José Soto, President, Ralph’s Supermercado.

A deployment of integrated self-service technology has been demonstrated in Puerto Rico by HiStone (San Jose, CA, and Qingdao, China). A channel team of distributor Girboy Technologies (Westin, FL) and ISV/VAR Multi Business Systems (San Juan, PR) worked to field the HiStone HS520U Self-Checkout System-with automated cash management via PayPod by Crane Payment Innovations (Malvern, PA) - at Ralph's Supermercado Montehiedra in San Juan. It represents the first installment of HS520U with PayPod in the Americas. The integration with PayPod™ delivers secure, automated cash acceptance and change dispensing — enabling Ralph’s to offer full self-service while still accommodating traditional payment behavior.

A modular design for HiStone's HS520U furnishes necessary peripherals of 27" true-flat capacitive touchscreen, built-in 3"/80 mm thermal printer, 1D/2D scanner platform with scale, and card reader for MSR+RFID. With Intel 11th Gen Core i3 or Core i5, 4 GB/16 GB RAM, and up to 512 GB Storage, it runs Windows 10/11 and Linux. A full range of brackets, shelves, and I/O ports are included for installation flexibility.

"HiStone's self-checkout solutions have helped us run leaner and smarter," testified Jose Soto, President of Ralph's Supermercado. "We're seeing shorter lines, more efficient teams, and more satisfied customers."

All 13 locations of the supermarket chain will deploy the self-service from HiStone, in Models HS520U, HS610M, and HS710.

"This project highlights how HiStone's retail solutions combine innovation, reliability, and adaptability - enabling retailers to improve performance at scale."  - Joao Jardim, Business Manager Americas at HiStone.

For more information about HiStone self-checkout HS520U visit https://hics.histonetec.com/self-checkout-system-hs520